Medium/Senior : Trainer
JOB DESCRIPTION :
- Managing all own parking activities and taking ownership of whole parking-related areas
- Setting up and optimizing processes done by Mitra within areas of responsibility
- Working collaboratively and overseeing Live Ops team to ensure good operational performance
- Putting in place and maintaining good reporting on Mitra operations KPI’s
- Managing escalations from Live Ops team related to Mitra operations
- Establishing processes for location/area management, recruitment and incentives programs
- A whole load of exciting ad hoc tasks and challenges!
- Fluent in Bahasa Indonesia. Great communication skill with simple language.
- Demonstrated ability to work in a fast-paced customer facing environment.
- Tech savvy, good PC skills, comfortable with spreadsheets.
- A quick and calm thinker when under pressure, multitasking pro and problem solver!
- Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
- Self-motivated and a great team player - if you don’t know the answer, you know where to look and who to ask!