Medium/Senior : Technical Support
JOB DESCRIPTION :
- Working with customer/employees to identify application problems and advising on the solution.
- Logging and keeping records of customer/employee queries .
- Analysing call logs so you can spot common trends and underlying problems.
- Updating self-help documents so customers/employees can ry to fix problems themselves.
- Working with field operations to visit customer/employees if the probles getting serious.
- Testing and fixing faulty equipment hardwares & software
- An ability to assess each customer/employee's IT knowledge levels.
- Ability to deal with difficult callers.
- Logical thinker.
- Good analytical and problem solving skills.
- Up-to-date technical knowledge.
- An in dept understanding of the application we are using.
- Good interpersonal and customer care skills.
- Good accurate records keeping.