IT

Technical Support


Medium/Senior : Technical Support


JOB DESCRIPTION :
  • Working with customer/employees to identify application problems and advising on the solution.
  • Logging and keeping records of customer/employee queries .
  • Analysing call logs so you can spot common trends and underlying problems.
  • Updating self-help documents so customers/employees can ry to fix problems themselves.
  • Working with field operations to visit customer/employees if the probles getting serious.
  • Testing and fixing faulty equipment hardwares & software


REQUIREMENT :
  • An ability to assess each customer/employee's IT knowledge levels.
  • Ability to deal with difficult callers.
  • Logical thinker.
  • Good analytical and problem solving skills.
  • Up-to-date technical knowledge.
  • An in dept understanding of the application we are using.
  • Good interpersonal and customer care skills.
  • Good accurate records keeping.